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Frequently Asked Questions

We try to anticipate questions you might have about our PRODUCT / SERVICE and provide the answers here. If you need additional information send email to dr.mulligans@verizon.net

How do I track my package/find my order's status?

Your order ships within 24 business hours of being placed. Once your order ships, you will receive an email with a link containing tracking information. The link may not work immediately after you receive it since the carriers update their package tracking information each night.


What is a Card Security Code?

The Card Security Code is a security feature for credit or debit card transactions, giving increased protection against credit card fraud.

The Card Security Code is located on the BACK of Mastercard, Visa and Discover credit or debit cards and is typically a separate group of 3 digits to the right of the signature strip.

On American Express cards, the Card Security Code is a PRINTED (NOT embossed) group of four digits on the FRONT of the card towards the right.


Can I request all logos/no logos on my order?

Absolutely! You can choose your special request by clicking on the dropdown menu with the item. Please note that requests are subject to availability.


If I Make A Special Request On My Order And It Can't Be Met, How Do You Handle It?

All orders are filled with a random pick from the lot of logo balls, non logo balls and random numbers. However, you have the option to choose a Special Request in checkout. We will fill your special request as best we can. If we can not fill it completely, we will fill the balance of your order with the base priced product and issue a credit for any portion of your order that can't be met. For example, if you order 4 dozen balls and request all logo balls. If we only have 2 dozen logo balls we will send you the 2 dozen logo balls and 2 dozen balls of with no logos. We can not refund portions of an order to a credit card as your information is encrypted and we do not have access to the card number. That protects you from anyone seeing the number.


How much does shipping cost?

The shipping charge is determined by the weight of your package and the location it is going to (zip or postal code). You will know EXACTLY what shipping costs BEFORE you confirm your order. You also have the option of having your package shipped with UPS or the United States Postal Service.

Shipping, just like mailing a letter is costly for the initial charge. That's not OUR charge, it's what any carrier charges for the service of shipping a package. You'll also find that by ordering more product the shipping increases very little, just like mailing a letter weighing more than one ounce. So it's to YOUR benefit to order several dozen at one time.

Example:

You buy 2 dozen balls for $15.00/dozen, your shipping charge is hypothetically$7.50. Your total spent is $37.50 or $18.75/dozen.

If you buy 5 dozen balls at $15.00/dozen your shipping charge hypothetically may be $9.50.

$15.00 x 5 dozen balls = $75.00 + $9.50 shipping= $84.50 or $16.90/dozen

If you bought 8 dozen of the same balls your shipping charge is FREE because your order is over $99. Total for 8 dozen balls would now be $120.00. So now your cost per dozen is $15.00.

***Shipping charges are hypothetical. Actual charges are determined by your zip code and the weight of the package.

We reserve the right to change the shipping carrier for your order at our discretion unless you have contacted us by phone or email to use the carrier you have selected exclusively.


How do you ship? And when do you ship?

We ship with both UPS and the United States Postal Service Monday through Friday. All shipments have the choice of the speed of your package in checkout. Orders received AFTER after 6AM Eastern time will ship the NEXT business day.

U.S. Postal Service Priority Mail packages are 2-3 business days.

Standard UPS Ground packages are 1-5 business days depending on your zip code. Please see our UPS Shipping Map for specific transit times.

International buyers: All international shipments will ship with the U.S. Postal Service. YOU will be responsible for any duty fees or taxes imposed by your country at delivery. We DO NOT "gift" items. It's not worth the risk of a product audit to us. We HIGHLY suggest that you contact your respective governments to find out what these fees will be BEFORE you place your order. These fees, if any, are based on the value of the items being shipped to you and ONLY your government can determine what they will be. We don't receive these fees, nor do we impose them.


How do I make a return if I am not happy with something I ordered or made a mistake on my order?

Simply send the item you are returning to the return address on the shipping label via a standard ground shipping service. Please reference your Order number and the reason you are making a return. Once your return is received and reviewed, you'll receive a credit to your account. Your order is processed exactly as you order it. After you place your order you'll immediately receive a confirmation of your order. It is YOUR responsibility to check what you ordered. All orders ship within 24 business hours of the order being placed. If you made a mistake on your order and it has already shipped, you'll need to return them at your cost. Additionally, if you made a mistake on your order and it qualified for free shipping and has already shipped, you can still return it but you will be charged for a re-shipping charge.


What makes your product better than any one else I can buy from?

Let's face facts...There's dozens of sites out there claiming to have the best golf balls.

Read the grading system on just about ANY of those sites and you'll find that their GRADE A, MINT, TOP GRADE or whatever they want to call their best balls and they will describe them as having some kind of blemish, pen mark or scuff. That's the BEST?? Well, there's no need to worry about confusing grading systems here because we don't NEED one. EVERY ball from Dr. Mulligan's Golf Balls is meticulously inspected and you won't find any blemishes with our Mint golf balls. Our MINT CONDITION balls are the best in the business!!! If you're interested in saving a little money, try our B Grade balls which are available in all our premium price balls. Premium price balls are balls that retail new for $40 per dozen or more.


Are Dr. Mulligan's Golf Balls refurbished?

First, let's be clear on wording. Refurbished means that a ball has been stripped of white paint, smoothed of any scuffing, repainted and re-stamped with the manufacturer's logo and model type. Also, if a ball is refurbished it will have another logo stamped on it identifying the ball as "refurbished".

Now, short of knowing how many dimples a Titleist Pro V1 ball has and counting them all, would you be able to tell a refurbished Pro V1 from a Top Flite XL just by looking at it?? We doubt it. That's why we don't carry refurbished balls, because any refurbisher can strip down a Top Flite and stamp a Pro V1 logo on it.


Do you offer reduced pricing for larger quantities?

Yes we do! Discounts are available starting at 15 dozen of the same model ball. Please call or email us for specific pricing.


Do you offer any kind of packaging for the balls you sell?

In most cases, the balls will be in plastic bags. If you are seeking 3-balls sleeves for an outing, these are available at $0.35 per sleeve.

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