How do I track my package/find my order's status?

Click Here and then enter the CONFIRMATION NUMBER (NOT the invoice number) that was emailed to you shortly after your order was placed.  The confirmation number is a series of numbers and letters that appears about midway down the email that was sent.  BE SURE TO ENTER ALL CAPITAL LETTERS IN THE CONFIRMATION NUMBER.

How do I change my account information?

First, click on Online Store, then click on Service, then click on Account History.  If your name does not appear, then you will need to log on with your email and password.  Once you are logged on, click on your name highlighted in BLUE.  Here you can change any information needed.

What is a Card Security Code?

The Card Security Code is a security feature for credit or debit card transactions, giving increased protection against credit card fraud.

The Card Security Code is located on the BACK of Mastercard, Visa and Discover credit or debit cards and is typically a separate group of 3 digits to the right of the signature strip.

On American Express cards, the Card Security Code is a PRINTED (NOT embossed) group of four digits on the FRONT of the card towards the right.

How much does shipping cost?

The shipping charge is determined by the weight of your package and the location it is going to (zip or postal code).  You will know EXACTLY what shipping costs BEFORE you confirm your order.  You also have the option of having your package shipped with UPS or the United States Postal Service.

Shipping, just like mailing a letter is costly for the initial charge.  That's not OUR charge, it's what any carrier charges for the service of shipping a package.  You'll also find that by ordering more product the shipping increases very little, just like mailing a letter weighing more than one ounce.  So it's to YOUR benefit to order several dozen at one time.

Example:  You buy 2 dozen balls for $15.00/dozen, your shipping charge is hypothetically $7.50. Your total spent is $37.50 or $18.75/dozen

If you bought 8 dozen of the same balls your shipping charge is FREE because your order is over $99.  PLUS, you will save by ordering at least 5 dozen of the same model ball.  Total for 8 dozen balls would now be $108.00.  So now your cost per dozen is $13.50.

$18.75/dz - $13.50/dz=$5.25 savings per dozen

Savings per dozen=$5.25 x 8 dozen=$42.00 total savings

***Shipping charges are hypothetical.  Actual charges are determined by your zip code and the weight of the package.

How do you ship? And when do you ship?

We ship exclusively with UPS Monday through Friday. All shipments have the choice of the speed of your package in checkout.  Orders received AFTER after 9AM Eastern time will ship the NEXT business day.

International buyers:  YOU will be responsible for any duty or brokerage fees due at delivery.  We DO NOT "gift" items.  It's not worth the risk of a product audit to us.  We highly suggest that you contact the carrier you choose for delivery to find out what these fees will be BEFORE you place your order.  These fees are based on the value of the items being shipped to you and ONLY UPS can determine what they will be.  We do not receive these fees, nor do we impose them.

What makes your product better than any one else I can buy from?

Let's face facts...There's dozens of sites out there tooting their horns as having the best golf balls out there.

Read the grading system on just about ANY of those sites and you'll find that their GRADE A, MINT, TOP GRADE or whatever they want to call their best balls and they will describe them as having some kind of blemish, pen mark or scuff.  That's the BEST??  Well, there's no need to worry about confusing grading systems here because we don't NEED one.  EVERY ball from Dr. Mulligan's Golf Balls is meticulously inspected and you won't find any blemishes with our golf balls.  Just one grade and that's MINT CONDITION!!!  If it isn't MINT then it isn't on our site.

Are Dr. Mulligan's Golf Balls refurbished?

First, let's be clear on wording.  Refurbished means that a ball has been stripped of white paint, smoothed of any scuffing, repainted and re-stamped with the manufacturer's logo and model type.  Also, if a ball is refurbished it will have another logo stamped on it identifying the ball as "refurbished".

Now, short of knowing how many dimples a Titleist Pro V1 ball and counting them all, would you be able to tell a refurbished Pro V1 from a Top Flite XL just by looking at it??  We doubt it.  That's why we don't carry refurbished balls, because any refurbisher can strip down a Top Flite and stamp a Pro V1 logo on it.

I've ordered a product in the past from your site, but can't find it now?

There's two answers to that.  One, the product is currently out of stock and is removed automatically once we sell out.  Two, it may be an item that is no longer carried in our line.  Contact us to be sure.

I'm trying to order 8 dozen balls but it will only let me order 4 dozen?

Our inventory is set up to only allow us to take orders for what we have in stock.  That keeps you from being disappointed with an email or phone call informing you that we can't meet your order as expected.

Do you offer reduced pricing for larger quantities?

Yes we do! And we're the ONLY used golf ball site to offer ANY discounts on multi-dozen purchases.  Discounts start at 5 dozen, and again at 8 dozen.  For larger quantites (16 dozen or more of the same model), please call for specific pricing.

Do you offer any kind of packaging for the balls you sell?

In most cases, the balls will be in clear clamshell packaging.  There are a few exceptions.  These are at NO additional cost to you.